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Full time
Posted on: 
January 5, 2023

2nd Line IT Support Engineer (Remote)

You will be responsible for providing external support to users within the business

Job Description

Reporting into the Service Desk Manager you will be responsible for providing external support to users within the business. The role is fully remote except for the occasional training day or corporate event so to be successful you will need to be a self-starter & able to hold yourself accountable to deliver on your workload.

This employer has a fantastic track record of retaining & developing their staff with many senior roles held by candidates that joined in an entry-level capacity. With a friendly & casual way of doing business & clear training & development plans, this is a great role for someone seeking to take their career to the next level.

What we are looking for:

  • Previous experience of working within an IT Service Desk environment (ideally 2 years or more) in a 2nd line capacity with strong working knowledge of Windows 10, O365, AD etc
  • Excellent communication skills to raise tickets effectively
  • Ability to troubleshoot hardware & software issues remotely
  • Some exposure to networking principles, firewalls & Microsoft exchange would be desirable

What’s in it for you?

This role offers a generous salary, fully remote working, exceptional training plans, discretionary & performance-related bonuses plus the chance to work with a variety of modern technologies.

If you are interested in hearing more about this position and feel you have the relevant skills, please call us or apply online. Whilst we’d love to get back to every applicant, it is not always possible. If you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.

Founded in 2018, Gibson Jones has helped start up’s, sme’s, and growth companies to acquire talent, ranging from graduate to senior management positions. We are experts in helping companies acquire talent. Our reputation is built on providing a professional, ethical, and valued service to both clients and candidates alike.

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